These Terms of Service ("Terms") govern your access to and use of Calls2Cash's website, missed-call text-back service, and AI receptionist service (together, the "Service"), provided by Calls2Cash ("Company," "we," "our," or "us").
By signing up for, accessing, or using the Service, you agree to these Terms. If you're agreeing on behalf of a business, you're confirming you have the authority to bind that business.
Calls2Cash provides automated missed-call text-back and AI receptionist services for local service businesses. Depending on the plan you choose, the Service may text back missed calls, triage and escalate urgent messages, answer calls in your business's voice, and book appointments to your calendar.
The Service does not replace field-service management platforms (such as ServiceTitan, Housecall Pro, or Jobber), does not handle dispatching, invoicing, or bookkeeping, and does not generate new leads — it responds to calls your business is already receiving.
The Service is intended for businesses, not individual consumers. You must be at least 18 years old, able to form a binding contract, and authorized to act on behalf of the business you're signing up.
You're responsible for the accuracy of the information you give us during setup — business name, hours, service area, pricing, escalation contacts — and for keeping your login credentials, if any, confidential. You're responsible for activity that happens through your account.
Plans are billed monthly at the rate quoted at signup. One-time setup or build fees are due before onboarding begins and are non-refundable once we've started carrier registration or building your configuration — that work has real cost on our end starting day one, whether or not you later cancel.
We may change our pricing for future billing periods with reasonable notice. Continuing to use the Service after a price change takes effect means you accept the new price.
There's no long-term contract. Cancel any time by contacting us; your access continues through the end of the billing period you've already paid for. One-time setup fees already paid are not refunded on cancellation.
When you use the Service to text or call your own customers, you're responsible for having a lawful basis to contact them — this includes complying with the Telephone Consumer Protection Act (TCPA), state-level telemarketing and messaging laws, and any consent or opt-out obligations that apply to your business and your customer list.
We provide the messaging infrastructure. We are not responsible for how you obtained your customers' contact information, and you agree to indemnify us against claims arising from your failure to have proper consent (see Section 14).
You agree not to use the Service to:
We may suspend or terminate accounts that violate this section, with or without notice, especially where continued use risks our standing with carriers or platform partners.
Portions of the Service use automated and AI-assisted systems to draft messages, triage calls, and interact with callers. These systems can make mistakes — misread urgency, mis-transcribe a message, or send an imperfect response. You're responsible for reviewing the monthly reports and transcripts we provide and flagging anything that needs correcting.
Carrier registration (A2P 10DLC) for business text messaging is handled by us but approved by third-party carriers on their own timeline, which is outside our control. Delays in carrier approval are not a breach of these Terms.
Calls handled through the Service may be recorded, transcribed, and processed as described in our Privacy Policy. By using the Service, you confirm you have the right to have your business's calls recorded and processed this way, including any disclosures required under your state's call-recording laws.
Calls2Cash owns the Service, our software, and our brand. You own your business data — your customer list, call transcripts tied to your account, and your configuration. We won't use your business data for anything outside operating and improving the Service for you, and we don't sell it.
We don't guarantee a specific number of calls caught, jobs booked, or dollars recovered. Any numbers, case studies, or calculators shown on our website or marketing materials are illustrative or reported by individual clients, not projections or promises for your business. Results depend on your call volume, market, and how you use the Service.
The Service is provided "as is" and "as available." We don't guarantee it will be uninterrupted, error-free, or available 100% of the time — telephony and carrier networks occasionally have outages outside our control. To the extent allowed by law, we disclaim all other warranties, express or implied.
To the extent allowed by law, Calls2Cash's total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the claim arose. We're not liable for indirect, incidental, or consequential damages, including lost revenue or lost jobs.
You agree to defend and indemnify Calls2Cash against claims arising from your use of the Service, your violation of these Terms, or your failure to have proper consent to contact your own customers (see Section 6).
Either of us can terminate this agreement as described in Section 5. We may also suspend or terminate your access immediately if you violate Section 7 (Acceptable Use) or if continued service would put us at risk with our carriers or platform partners.
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles. Any disputes will be resolved in the state or federal courts located in Colorado.
We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Service after a change takes effect means you accept the updated Terms.
If you have questions about these Terms, contact: